Remote B2B Order & Customer Success Specialist

PPG; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

PPG is seeking a Collision Services Customer Service Representative to provide comprehensive support for its customers. You will manage orders, advocate for customers, and ensure efficient service delivery. Key responsibilities include processing orders and facilitating customer inquiries.

The ideal candidate will have a minimum of 3 years of relevant experience in a B2B environment, familiarity with Oracle ERP, and proficiency in Microsoft Office.
We offer a comprehensive benefits package discussed during the hiring process.

Qualifications

• Minimum 3 years of order management experience in a B2B customer service environment.
• Experience documenting customer issues and ensuring follow-up.
• Familiarity with Automotive Refinish industry is desired.

Responsibilities

• Manage and process orders for customers ensuring efficiency.
• Be a customer advocate and provide excellent service.
• Handle incoming orders, emails, and phone calls.
• Train customers and assist with issues related to the website and mobile app.

Skills

Order management experience

Familiarity with Oracle ERP

Proficiency in Microsoft Office Suite

Customer advocacy

Tools

CRM systems

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

PPG is seeking a Collision Services Customer Service Representative to provide comprehensive support for its customers. You will manage orders, advocate for customers, and ensure efficient service delivery. Key responsibilities include processing orders and facilitating customer inquiries.

The ideal candidate will have a minimum of 3 years of relevant experience in a B2B environment, familiarity with Oracle ERP, and proficiency in Microsoft Office.
We offer a comprehensive benefits package discussed during the hiring process.