Customer Experience Specialist

Doral Elite Collision Center; Little Chicago (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Doral Elite Collision Center in Little Chicago, Ohio is hiring a Customer Service Representative (CSR) responsible for providing effective service by utilizing product knowledge. This role involves interacting with customers, answering queries, and effectively resolving concerns.

The ideal candidate will possess expert communication skills and patience while dealing with customers. Responsibilities include managing multiple concerns, providing product knowledge, and working with the sales team for customer satisfaction.

Qualifications

• Computer experience and aptitude.
• Previous experience with corporate phone systems or switchboard.
• Ability to think under pressure.

Responsibilities

• Manage and prioritize multiple concerns simultaneously.
• Provide correct information to customer inquiries.
• Listen, document, and help resolve conflicts with customers.

Skills

Expert communication skills

Listening skills

Problem-solving

Patience

Tools

Corporate phone systems

Computer software

Job description

Doral Elite Collision Center in Little Chicago, Ohio is hiring a Customer Service Representative (CSR) responsible for providing effective service by utilizing product knowledge. This role involves interacting with customers, answering queries, and effectively resolving concerns.

The ideal candidate will possess expert communication skills and patience while dealing with customers. Responsibilities include managing multiple concerns, providing product knowledge, and working with the sales team for customer satisfaction.