Customer Success Pro — Technical Support & Orders

Eberhard & Co.; Strongsville (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

Eberhard & Co. is seeking a Customer Service Representative in Strongsville, Ohio. In this role, you will act as a primary contact for customers, managing inquiries related to orders and shipments while ensuring high-quality service.

Ideal candidates should have at least 2 years of customer service experience, preferably in a manufacturing setting. Strong communication, organizational, and problem-solving skills are critical to succeed in this role.

Qualifications

• Minimum of 2 years of customer service experience, preferably in a manufacturing environment.
• Excellent written and verbal communication skills.
• Ability to handle multiple tasks and prioritize them effectively.

Responsibilities

• Provide accurate and personal attention to assigned accounts.
• Work closely with Market Managers to keep customers updated.
• Advise customers about pricing and product availability.

Skills

Strong customer service skillset

Organizational skills

Analytical skills

Problem-solving skills

Communication skills

Education

2-year business degree

Tools

MS Office (Outlook, Word & Excel)

Visual

Job description

Eberhard & Co. is seeking a Customer Service Representative in Strongsville, Ohio. In this role, you will act as a primary contact for customers, managing inquiries related to orders and shipments while ensuring high-quality service.

Ideal candidates should have at least 2 years of customer service experience, preferably in a manufacturing setting. Strong communication, organizational, and problem-solving skills are critical to succeed in this role.