Collision Service Advisor — Customer Care & Estimates

Allard Collision; Chandler, Northern (AZ, KY); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

I-CAR Gold Certified

OEM Certified

Competitive compensation

Job summary

Allard Collision, part of Open Road Collision group, seeks a Service Advisor to be the primary liaison for customers and insurers throughout the repair process. You will verify estimates, provide status updates, and submit supplements to insurers, while overseeing billing for assigned vehicles.

The role emphasizes accuracy, professionalism, and a customer-first approach in a fast-paced environment that values collaboration and quality service.

Qualifications

• Strong customer-service mindset with a focus on quality workmanship.
• Excellent communication and ability to manage multiple tasks.
• Detail oriented with organizational skills to handle fast-paced work.

Responsibilities

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff.
• Provide regular status updates to customers with clear, positive communication.
• Submit estimates and supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Skills

Customer service

Detail oriented

Communication

CCC One

Team player

Tools

CCC One estimating and management software

Job description

Allard Collision, part of Open Road Collision group, seeks a Service Advisor to be the primary liaison for customers and insurers throughout the repair process. You will verify estimates, provide status updates, and submit supplements to insurers, while overseeing billing for assigned vehicles.

The role emphasizes accuracy, professionalism, and a customer-first approach in a fast-paced environment that values collaboration and quality service.