Trusted Collision Repair Service Advisor

OPENROAD ALLARD COLLISION LLC; Chandler (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

I-CAR Gold Certified

OEM Certified

Competitive compensation

Job summary

OpenRoad Allard Collision LLC in Chandler, AZ is seeking a Service Advisor to serve as the primary contact for customers and insurance companies, review and verify estimates, and provide regular status updates throughout the repair process. The role focuses on delivering a smooth, stress-free experience for clients and ensuring accurate, timely communication.

Key duties include submitting estimates and supplements to insurers, managing accounts receivable, and coordinating with the shop team.

Qualifications

• Demonstrated ability to work independently and as part of a collaborative team.
• High attention to detail and a commitment to delivering top-quality workmanship.
• Dependable, and customer-focused mindset.
• Positive attitude and initiative to deliver exceptional service.
• Outstanding customer service and a customer-first approach.

Responsibilities

• Act as the primary contact for customers and insurance companies throughout the repair process.
• Review and verify estimates from insurance companies and our shop’s estimating staff, ensuring accuracy and completeness.
• Provide regular status updates to customers, maintaining clear and positive communication at every stage.
• Submit estimates and necessary supplements to insurance companies for timely processing.
• Oversee accounts receivable for assigned vehicles, ensuring accurate billing and collections.

Skills

Customer service

Communication

Team player

Attention to detail

Organizational skills

Depen­dable

Tools

CCC One

Job description

OpenRoad Allard Collision LLC in Chandler, AZ is seeking a Service Advisor to serve as the primary contact for customers and insurance companies, review and verify estimates, and provide regular status updates throughout the repair process. The role focuses on delivering a smooth, stress-free experience for clients and ensuring accurate, timely communication.

Key duties include submitting estimates and supplements to insurers, managing accounts receivable, and coordinating with the shop team.