Collision Service Advisor | Commission Earnings & Benefits

Classic Collision Corporate Services LLC

Waco (TX)

On-site

USD 50,000 - 175,000

Full time

2 days ago

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Benefits offered by this job

Supportive team culture

401K match

Paid time off

Rewarding work

Job summary

Classic Collision is seeking a dedicated professional to serve as the primary point of contact for customers throughout the repair process, from drop-off to vehicle delivery. You will prepare estimates for customers and insurance partners and coordinate with insurers to ensure the best customer experience.

Maintaining open communication about repair progress and coordinating with technicians to identify all damages are essential.

Qualifications

Must be at least 18 years old.
Valid Driver's License required.
Ability to provide clear, concise information in writing, via phone and in-person.
I-CAR / ASE certification preferred.
Strong organizational skills.
Successful completion of background check.

Responsibilities

Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
Partners with the insurance companies to manage customers claim to insure the best customer experience.
Maintains communication with customers providing updates on repair process.
Coordinates with technicians to confirm all aspects of the damages are identified.
Maintains customer satisfaction scores according to company standards.
Perform quality inspection prior to vehicle delivery to the customer.
Perform other related duties as assigned.