Collision Repair Office Coordinator — Customer Experience Pro

Brandywine Coach Works; Chadds Ford Township (PA); On-site; USD 45,000 - 80,000; Full time

Benefits offered by this job

Benefits plan

High earning potential

Low turnover

Job summary

Brandywine Coach Works is seeking an energetic first-point-of-contact specialist to create an exceptional customer experience. You will greet customers, schedule repairs, coordinate rentals, and act as a liaison with service teams and insurance companies.

This role handles payments, tracks receivables, and supports monthly reporting. The ideal candidate combines strong interpersonal skills with organization and a proactive attitude toward continuous learning and customer satisfaction.

Qualifications

• Excellent interpersonal skills.
• Patient, empathetic and passionate about helping customers.
• Highly organized with strong attention to detail.
• Committed to continuous learning and development.

Responsibilities

• Answering phones and greeting customers.
• Coordinate repairs and rentals; liaise with insurance.
• Process payments and follow up on accounts receivable.
• Generate monthly reporting.

Skills

Interpersonal skills

Patient, empathetic and passionate

Organized, detail-oriented

Continuous learning

Job description

Brandywine Coach Works is seeking an energetic first-point-of-contact specialist to create an exceptional customer experience. You will greet customers, schedule repairs, coordinate rentals, and act as a liaison with service teams and insurance companies.

This role handles payments, tracks receivables, and supports monthly reporting. The ideal candidate combines strong interpersonal skills with organization and a proactive attitude toward continuous learning and customer satisfaction.