Collision Repair Front Office Lead - Customer Care & Admin

Chevrolet Silverado LTD; Wilmington (DE); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k) plan

Career growth

Job summary

Preston Autobody of Wilmington is seeking a professional, organized Office Administrator to join our busy collision repair center. You will greet customers, answer inquiries, schedule drop-offs and manage repair-order data, while coordinating with insurance companies and estimators.

The ideal candidate is customer-focused, detail-oriented, and capable of multitasking in a fast-paced environment. We offer full-time hours, competitive pay, and benefits including medical, dental, vision, and a

Qualifications

• Previous automotive, collision repair, dealership, or office administration experience preferred.
• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Comfortable using computers and Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.
• Professional appearance and attitude.
• Ability to work effectively as part of a team.
• Experience with collision repair management systems is a plus CCC ONE.

Responsibilities

• Greet customers and provide a professional, friendly experience
• Answer phones, emails, and customer inquiries
• Schedule vehicle drop-offs, pickups, and appointments
• Assist with customer check-in and check-out
• Maintain accurate customer and repair-order information
• Process paperwork, invoices, payments, and documentation
• Communicate with insurance companies and assist with claim documentation
• Assist estimators and management with administrative tasks
• Monitor repair orders for missing information or documentation
• Coordinate rental vehicle information and transportation needs
• Make customer follow-up calls and provide repair status updates
• Maintain organized office files and records
• Assist with accounts receivable and other office duties as needed
• Maintain a clean, organized, and professional front office
• Follow company processes and procedures to ensure a consistent customer experience

Skills

Customer service

Communication

Organizational skills

Time management

Multitasking

Detail-oriented

Team player

CCC ONE

Tools

Microsoft Office

CCC ONE

Job description

Preston Autobody of Wilmington is seeking a professional, organized Office Administrator to join our busy collision repair center. You will greet customers, answer inquiries, schedule drop-offs and manage repair-order data, while coordinating with insurance companies and estimators.

The ideal candidate is customer-focused, detail-oriented, and capable of multitasking in a fast-paced environment. We offer full-time hours, competitive pay, and benefits including medical, dental, vision, and a