Office Coordinator

Quality Collision Group; Chadds Ford (Delaware County); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance

401(k) with employer match

Paid Holidays, Vacation & Sick Days

Job summary

A leading collision repair company in Chadds Ford is seeking a Customer Service Associate. This role serves as the first point of contact for customers, managing repair scheduling and insurance coordination while ensuring excellent service. A successful candidate will have strong interpersonal skills, one year of customer service experience, and a valid driver's license. The position offers a full-time schedule and various benefits, including medical and life insurance.

Qualifications

• 1 year of customer service required.
• Valid Driver’s License is required.

Responsibilities

• Act as a liaison with customers and team.
• Schedule repairs and rentals.
• Coordinate with insurance companies.
• Handle payment receipts.
• Follow up with accounts receivable.
• Monthly reporting.

Skills

Strong interpersonal skills

Patient and empathetic

Organized and process driven

Committed to learning

Teamwork orientation

Job description

Benefits

Top-5% Benefits Plan in America: Our team is our heartbeat. We strive to be the employer of choice through superior benefits and a culture shaped by our leaders. Your health and financial well‑being are our priorities. We are committed to continually investing in our teammates.

Earning Potential: With six‑figure earning potential in some roles, we offer one of the most competitive compensation packages in the industry. We believe in rewarding hard work and dedication.

Lowest Turnover Rate in the Industry: We support your career development with opportunities for growth and advancement, including ongoing training and certifications. Join a team that is committed to your professional development.

Supportive Team Culture: Work in an environment that values integrity, customer‑centric service and continuous improvement. Experience the Quality Collision Group difference.

Job Summary

The first point of contact with the customer. Will act as a liaison with the customer and team to create an excellent experience for the customer. Schedules repairs, rentals, coordinates with insurance companies, receives payment, and follows up with accounts receivable.

Responsibilities

• Phone Answering
• Customer Greeting
• Closes Repair Orders in Management System
• Payment receipts
• A/R Follow up
• Monthly Reporting

Qualifications

• Strong interpersonal skills
• Patient, empathetic and passionate
• Organized, process driven and focused on details
• Demonstrated commitment to continued learning
• Enjoys working in a team environment
• 1 Year of Customer Service required
• Valid Driver’s License required
• Medical Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays, Vacation & Sick Days
• 401(k) with employer match

Seniority Level

Associate

Employment Type

Full‑time

Job Function

• Customer Service and Administrative
• Vehicle Repair and Maintenance (Industry)