Collision Repair Office Administrator – Customer & Scheduling Pro

Preston Automotive Group; Wilmington (DE); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

401(k) opportunities

Career growth opportunities

Professional and team-oriented work环境

Job summary

Preston Autobody of Wilmington is hiring a professional Office Administrator for our busy collision repair center. You will greet customers, manage inquiries, schedule drops/pickups, and maintain repair-order information.

The role requires strong communication, organizational skills, and a customer-focused approach in a fast-paced environment. Insurance coordination and documentation support are included, with competitive pay and full-time hours.

Qualifications

• Experience in automotive, collision repair, dealership, or office administration preferred.
• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Comfortable using computers and Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail.
• Professional appearance and attitude.
• Ability to work effectively as part of a team.

Responsibilities

• Greet customers and provide a professional, friendly experience.
• Answer phones, emails, and customer inquiries.
• Schedule vehicle drop-offs, pickups, and appointments.
• Assist with customer check-in and check-out.
• Maintain accurate customer and repair-order information.
• Process paperwork, invoices, payments, and documentation.
• Communicate with insurance companies and assist with claim documentation.
• Assist estimators and management with administrative tasks.
• Monitor repair orders for missing information or documentation.
• Coordinate rental vehicle information and transportation needs.
• Make customer follow-up calls and provide repair status updates.
• Maintain organized office files and records.
• Assist with accounts receivable and other office duties as needed.
• Maintain a clean, organized, and professional front office.
• Follow company processes and procedures to ensure a consistent customer experience.

Skills

Customer service

Communication

Organization

Time management

Multitasking

Professional appearance

Tools

CCC ONE

Job description

Preston Autobody of Wilmington is hiring a professional Office Administrator for our busy collision repair center. You will greet customers, manage inquiries, schedule drops/pickups, and maintain repair-order information.

The role requires strong communication, organizational skills, and a customer-focused approach in a fast-paced environment. Insurance coordination and documentation support are included, with competitive pay and full-time hours.