Customer Experience Specialist

Body Builders Auto; Rolling Meadows (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

Body Builders Auto in Rolling Meadows, IL is looking for a qualified Customer Experience Representative to enhance their team. This position is for those who enjoy customer interactions and provides a dynamic work environment with growth opportunities.

The ideal candidate will handle administrative tasks, ensuring a seamless experience for customers and maintaining clear communication through various channels. If you're friendly, motivated, and want to contribute to a great customer experience, consider joining us!

Qualifications

• 1 year of experience in customer service is required.
• Excellent communication skills are essential.
• Must be a friendly and adaptable team player.

Responsibilities

• Ensure unbeatable customer experience as the main point of contact.
• Answer phones, respond to customer inquiries, and log updates.
• Collaborate with coordinators to keep customer expectations clear.
• Handle administrative tasks, such as generating reports.

Skills

Customer Service Rep

Communication skills

Team Player mindset

Adaptability

Friendliness

Job description

BBA, Inc. Collision Repair Specialist seeks to add a qualified Customer Experience Representative, to its team!!! If you enjoy interacting with customers, looking to find a career with tons of growth opportunities and become part of a dynamic industry, WE are the team for you!

Qualifications

• Customer Service Rep: 1 year (Required)
• Friendly
• Team Player mindset
• Excellent communication skills
• Adaptable

Job Description

This position assists the front end coordinators with all the administrative tasks associated with the customer experience. Candidates work closely with customer and team members to ensure clear expectation are set to move our vehicles through efficiently and accurately. Ideal candidates must enjoy interacting with customers and handling administrative tasks as they become the main point of contact for customer.

Job Responsibilities

• Main Responsibility is to ensure in unbeatable CUSTOMER EXPERIENCE!
• Answer phones: respond to customer calls and emails, answer questions and redirect calls
• Log updates in our management system
• Log updates for the Rental Car Companies in regards to status of vehicle via online portal
• Update customers status of vehicle via text, email or phone call, working with Production manager updating production log..
• Update our OEM partners with vehicle data using their portal online
• Administrative tasks, such and copying, scanning, saving files on USB drives
• Generate reports for management

BBA, Inc. seeks a friendly, motivated, enthusiastic team player who enjoys being part of a team that's focused on knowledge, growth and reputation.