Collision Repair Office Coordinator

Brandywine Coach Works; Chadds Ford Township (PA); On-site; USD 45,000 - 80,000; Full time

Benefits offered by this job

Benefits plan

High earning potential

Low turnover

Job summary

Brandywine Coach Works is seeking an energetic first-point-of-contact specialist to create an exceptional customer experience. You will greet customers, schedule repairs, coordinate rentals, and act as a liaison with service teams and insurance companies.

This role handles payments, tracks receivables, and supports monthly reporting. The ideal candidate combines strong interpersonal skills with organization and a proactive attitude toward continuous learning and customer satisfaction.

Qualifications

• Excellent interpersonal skills.
• Patient, empathetic and passionate about helping customers.
• Highly organized with strong attention to detail.
• Committed to continuous learning and development.

Responsibilities

• Answering phones and greeting customers.
• Coordinate repairs and rentals; liaise with insurance.
• Process payments and follow up on accounts receivable.
• Generate monthly reporting.

Skills

Interpersonal skills

Patient, empathetic and passionate

Organized, detail-oriented

Continuous learning

Job description

Top-5% Benefits Plan in America: Our team is our heartbeat. We strive to be the employer of choice through superior benefits and a culture shaped by our leaders. Your health and financial well-being are our priorities. We are committed to continually investing in our teammates.

Earning Potential: With six-figure earning potential in some roles, we offer one of the most competitive compensation packages in the industry. We believe in rewarding hard work and dedication.

Lowest turnover rate in the Industry: We support your career development with opportunities for growth and advancement, including ongoing training and certifications. Join a team that is committed to your professional development.

Supportive Team Culture: Work in an environment that values integrity, customer-centric service and continuous improvement. Experience the Quality Collision Group difference.

Job Summary

The first point of contact with the customer. Will act as a liaison with the customer and team to create an excellent experience for the customer. Schedules repairs, rentals, coordinates with insurance companies, receives payment, and follows up with accounts receivable.

Responsibilities Essential Functions

• Phone Answering
• Customer Greeting
• Closes Repair Orders in Management System
• Payment receipts
• A/R Follow up
• Monthly Reporting

Qualifications

• Strong interpersonal Skills
• Patient, empathetic and passionate
• Organized, process driven and focused on details
• Demonstrated commitment to continued learning