Collision Repair Office Administrator — Customer-Focused & Efficient

Preston Chrysler Dodge Jeep Ram of Wilmington; Canby Park Estates (DE); On-site; USD 38,000 - 52,000; Full time

Job summary

Preston Autobody of Wilmington is seeking a professional, organized Office Administrator for our busy collision repair center. You will greet customers, answer inquiries, schedule drop-offs and manage paperwork to keep the front office running smoothly.

The ideal candidate has excellent communication, strong organizational skills, proficiency with Microsoft Office, and the ability to multitask in a fast-paced environment. CCC ONE experience is a plus.

Qualifications

• Previous automotive, collision repair, dealership, or office administration experience preferred.
• Excellent customer service and communication skills.
• Strong organizational and time-management abilities.
• Comfortable using computers and Microsoft Office.
• Ability to multitask in a fast-paced environment.
• Professional appearance and attitude.

Responsibilities

• Greet customers and provide a professional, friendly experience.
• Answer phones, emails, and customer inquiries.
• Schedule vehicle drop-offs, pickups, and appointments.
• Assist with customer check-in and check-out.
• Maintain accurate customer and repair-order information.
• Process paperwork, invoices, payments, and documentation.
• Communicate with insurance companies and assist with claim documentation.
• Assist estimators and management with administrative tasks.
• Monitor repair orders for missing information or documentation.
• Coordinate rental vehicle information and transportation needs.

Skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office

Detail-oriented

Team player

Tools

CCC ONE

Job description

Preston Autobody of Wilmington is seeking a professional, organized Office Administrator for our busy collision repair center. You will greet customers, answer inquiries, schedule drop-offs and manage paperwork to keep the front office running smoothly.

The ideal candidate has excellent communication, strong organizational skills, proficiency with Microsoft Office, and the ability to multitask in a fast-paced environment. CCC ONE experience is a plus.