Collision Repair Estimator – Customer-Focused Advocate

Boyd Group Services; Rockledge (PA); On-site; USD 49,000 - 70,000; Full time

Job summary

Boyd Group Services is seeking an Estimator in Rockledge to create vehicle repair estimates and coordinate repairs with customers and insurers. You will document communications, guide customers through the process, and ensure alignment with KPIs across the team.

The role requires knowledge of OE guidelines, a high school diploma, basic computer skills, and DRP compliance with at least 1 year experience. I-CAR training and a valid driving license are preferred.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Answers lookup

Basic Computer Skills

Driver's License

DRP Compliance

I-CAR Training

Education

Knowledge of Repairs & OE Guidelines

High School Diploma or equivalent

Job description

Boyd Group Services is seeking an Estimator in Rockledge to create vehicle repair estimates and coordinate repairs with customers and insurers. You will document communications, guide customers through the process, and ensure alignment with KPIs across the team.

The role requires knowledge of OE guidelines, a high school diploma, basic computer skills, and DRP compliance with at least 1 year experience. I-CAR training and a valid driving license are preferred.