Collision Estimator & Repair Planner

Gerber Collision & Glass; Cullman (AL); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Commission pay

Job summary

The Boyd Group is seeking an experienced Collision Estimator to deliver exceptional customer experiences while creating accurate estimates and coordinating repair needs with customers and insurance companies. This role requires precise communication, adherence to DRP requirements, and collaboration with the management team to meet KPIs.

Responsibilities include documenting customer interactions, guiding clients through repair steps, and ensuring timely updates.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• Basic Computer Skills.
• Compliance for DRP’s.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

OE Guidelines

Basic Computer Skills

DRP Compliance

I-CAR Training

Valid Driver's License

Education

High School Diploma or equivalent

Job description

The Boyd Group is seeking an experienced Collision Estimator to deliver exceptional customer experiences while creating accurate estimates and coordinating repair needs with customers and insurance companies. This role requires precise communication, adherence to DRP requirements, and collaboration with the management team to meet KPIs.

Responsibilities include documenting customer interactions, guiding clients through repair steps, and ensuring timely updates.