Collision Repair Estimator & Client Experience

Crash Champions; San Leandro (CA); On-site; USD 73,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in San Leandro, CA, is seeking a detail-oriented auto body estimator to educate customers, perform preliminary and final estimates, and manage repairs from intake to delivery.

You will work with insurance partners, ensure quality, and maintain clear communication with customers; familiarity with CCC One, Mitchell, and Audatex is a plus. Competitive benefits and a strong team culture.

Qualifications

• Customer service and communication skills are required.
• Strong organization and time management in a fast-paced shop.
• Knowledge of insurance procedures and partner interactions preferred.
• Experience with estimating systems is a plus.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer service

Organization

Insurance knowledge

Fast-paced adaptability

Estimating systems knowledge

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions in San Leandro, CA, is seeking a detail-oriented auto body estimator to educate customers, perform preliminary and final estimates, and manage repairs from intake to delivery.

You will work with insurance partners, ensure quality, and maintain clear communication with customers; familiarity with CCC One, Mitchell, and Audatex is a plus. Competitive benefits and a strong team culture.