Collision Repair Customer Experience Specialist

Crash-Champions-Collision-Repair-Team-1; Seattle (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions is seeking an administrative/ front-desk professional in Seattle to greet customers, manage calls and correspondence, and support shop leadership. The role emphasizes service excellence and accurate data entry in a fast-paced environment.

Benefits include comprehensive insurance options and a 401k plan. Compensation is posted as hourly pay with room for growth within the growing Crash Champions MSO network.

Qualifications

• Strong interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Multitasking and organizational skills.
• Ability to handle high volume calls and emails daily.
• Attentiveness and patience in customer interactions.

Responsibilities

• Greet and assist customers and prospective clients promptly.
• Maintain a clean, first-contact workspace.
• Manage incoming calls, walk-ins, and written correspondence.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables/payables and input data into accounting systems.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Attention to detail

Job description

Crash Champions is seeking an administrative/ front-desk professional in Seattle to greet customers, manage calls and correspondence, and support shop leadership. The role emphasizes service excellence and accurate data entry in a fast-paced environment.

Benefits include comprehensive insurance options and a 401k plan. Compensation is posted as hourly pay with room for growth within the growing Crash Champions MSO network.