Collision Repair Customer Experience Specialist

Caliber Collision; Fishers (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Day-one benefits

Overtime pay

Paid vacation

Growth opportunities

Job summary

Caliber Collision in Fishers, IN is seeking a Customer Service Consultant to greet customers, assess their needs, and provide guidance. You will support Collision Estimators with drop-offs, mapping, photographing vehicles, arranging transportation, and handling paperwork while maintaining strong communication with customers, teammates, and vendors.

This role emphasizes delivering world‑class service in a fast-paced shop environment.

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver’s license and be eligible for coverage under our company insurance policy

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Assist Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork while communicating with customers, clients, teammates and vendors to ensure proper and efficient repairs.

Job description

Caliber Collision in Fishers, IN is seeking a Customer Service Consultant to greet customers, assess their needs, and provide guidance. You will support Collision Estimators with drop-offs, mapping, photographing vehicles, arranging transportation, and handling paperwork while maintaining strong communication with customers, teammates, and vendors.

This role emphasizes delivering world‑class service in a fast-paced shop environment.