Collision Repair Customer Service Specialist

SPEEDWAY COLLISION; Indianapolis (IN); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Employee discounts

Opportunity for advancement

Job summary

Speedway Collision in Indianapolis is seeking a Customer Service Representative to guide customers through the repair process from the initial call to vehicle delivery.

You will answer questions, collect information, schedule appointments, and provide repair-status updates while coordinating with insurance, production, and estimating teams. A compassionate, dependable candidate will thrive in a fast-paced, team-oriented environment.

Qualifications

• High school diploma or GED required.
• Previous customer service, receptionist, administrative, automotive, or collision repair experience preferred.
• Excellent telephone, written, and face-to-face communication skills.
• Friendly, professional, and compassionate approach to customer service.
• Strong active-listening and problem-solving abilities.
• Comfortable using computers, email, customer-management systems, and standard office software.

Responsibilities

• Greet customers in person and provide a welcoming, professional first impression.
• Answer and manage a high volume of incoming telephone calls, emails, and customer inquiries.
• Listen carefully to customers, identify their needs, collect relevant information, and determine the appropriate next step.
• Schedule estimates, repair appointments, vehicle drop-offs, and deliveries.
• Provide timely repair-status updates using information supplied by the production and estimating teams.
• Explain the collision repair process in clear, customer-friendly language.
• Follow approved telephone scripts, communication procedures, and customer-service standards.
• Accurately document customer conversations, requests, concerns, and follow-up activities.
• Assist with obtaining customer and vehicle information, insurance details, authorizations, and other required documentation.
• Coordinate communication among customers, insurance representatives, rental providers, vendors, and internal team members.
• Address customer concerns professionally and escalated issues to management when appropriate.
• Maintain organized electronic and paper records.
• Support front-office operations, including scanning, filing, data entry, and general administrative responsibilities.
• Protect customer privacy and confidential business information.
• Participate in training and team meetings to maintain current knowledge and strengthen customer-service skills.
• Help maintain a clean, organized, and professional customer reception area.
• Contribute to team goals for customer satisfaction, communication quality, and operational performance.

Skills

Customer service

Communication

Problem solving

Computer literacy

Organizational skills

Education

High school diploma or GED

Tools

CRM software

MS Office

Job description

Speedway Collision in Indianapolis is seeking a Customer Service Representative to guide customers through the repair process from the initial call to vehicle delivery.

You will answer questions, collect information, schedule appointments, and provide repair-status updates while coordinating with insurance, production, and estimating teams. A compassionate, dependable candidate will thrive in a fast-paced, team-oriented environment.