Collision Repair Center General Manager: Lead Ops & Growth

Quality Collision Group; West Valley City (UT); On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays and PTO

401(k) with employer match

Paid Training

Job summary

Quality Collision Group LLC is seeking an experienced Collision General Manager to lead the repair center's performance across production, financial results, staff development, and customer experience. You will drive safe, high-quality repairs aligned with company standards, insurance partner expectations, OEM requirements, and industry benchmarks.

You will develop talent, monitor KPIs, and push for operational efficiency and continuous improvement while maintaining a positive, accountable

Qualifications

• Minimum 3 years of experience in collision repair management or leadership.
• Strong knowledge of collision repair operations, insurance carrier procedures, DRP requirements, estimating, and repair processes.
• Demonstrated understanding of financial performance, gross profit, cycle time, labor efficiency, and shop KPIs.
• Proficient with CCC ONE or comparable collision estimating and management software.

Responsibilities

• Meet or exceed location sales, gross profit, customer satisfaction, and other key performance goals.
• Oversee front- and back-of-shop operations from vehicle intake through final delivery, ensuring efficient workflow and quality repairs.
• Partner with production leadership to manage scheduling, work in process (WIP), repair priorities, cycle time, and delivery commitments.
• Monitor repair quality, estimating accuracy, supplements, documentation, and compliance with insurance partner and OEM requirements.
• Review financial and operational performance, including revenue, gross profit, labor efficiency, accounts receivable, and other shop KPIs.
• Oversee administrative operations, including repair order accuracy, billing, payment collection, parts reconciliation, and month-end processes.
• Recruit, train, coach, develop, and retain teammates while fostering a positive, accountable, and performance-driven culture.
• Manage staffing, scheduling, performance evaluations, employee development, and training requirements, including I-CAR certifications.
• Maintain high customer satisfaction by ensuring timely communication, resolving escalated concerns, and overseeing the overall customer experience.
• Support teammates with estimating, customer service, and operational responsibilities as needed to maintain workflow and address staffing or production challenges.
• Conduct regular team meetings, review performance results, and implement improvements to achieve company standards and location goals.

Skills

Leadership

Strategic thinking

Communication

Problem-solving

Customer service

Team development

Staffing management

Decision making

Tools

CCC ONE

Job description

Quality Collision Group LLC is seeking an experienced Collision General Manager to lead the repair center's performance across production, financial results, staff development, and customer experience. You will drive safe, high-quality repairs aligned with company standards, insurance partner expectations, OEM requirements, and industry benchmarks.

You will develop talent, monitor KPIs, and push for operational efficiency and continuous improvement while maintaining a positive, accountable