Collision Office Coordinator

Quality Collision Group; California (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life Insurance

Paid Holidays, Vacation & Sick Days

401(k) with employer match

Paid Training

Dental Insurance

Job summary

Quality Collision Group is seeking an Office Coordinator / Customer Service Representative to be the primary contact for customers throughout the collision repair process and to support daily front-office operations. You will schedule repairs, coordinate rental vehicles, and manage repair orders, payments, and insurer communications.

The role emphasizes a professional, organized customer experience across all interactions.

Qualifications

• Minimum 1 year of customer service or administrative experience in the collision repair or automotive industry.
• Experience with scheduling, repair orders, rental coordination, and basic insurance interactions preferred.
• Familiarity with CCC ONE or similar collision management software preferred.
• Strong interpersonal, written, and verbal communication skills.

Responsibilities

• Answer incoming calls and greet customers professionally.
• Create and maintain repair orders in the shop management system.
• Schedule repairs, appointments, and rental vehicles.
• Coordinate routine communication with customers, insurers, and internal teammates.
• Process payment receipts and support accounts-receivable follow-up.
• Close repair orders and maintain front-office records.
• Assist with customer vehicle delivery and final paperwork.
• Prepare monthly reporting and administrative tasks.
• Maintain a clean, organized front-office environment.

Skills

Customer Service

Administrative Skills

Communication

Attention to Detail

Time Management

Driver's License

Tools

CCC ONE

Job description

Job Description

Why Join Jerry Graham, a Quality Collision Group brand? Top-5% Benefits Plan in America: Our team is our heartbeat. We invest in benefits that support your health, financial well-being, and future. Earning Potential: Competitive compensation with six-figure earning potential in select roles. Career Growth: Ongoing training, certifications, and advancement opportunities to support your professional development. Supportive Team Culture: Work with a team that values integrity, customer-focused service, and continuous improvement.

Job Summary The Office Coordinator / Customer Service Representative is a primary point of contact for customers throughout the collision repair process and supports the daily administrative flow of the repair center. This role coordinates repair scheduling, rental arrangements, repair orders, payments, customer updates, and insurance-related communication. The position helps create a professional customer experience while keeping front-office records and repair information accurate and organized.

Responsibilities / Essential Functions

• Answer incoming calls and greet customers professionally.
• Create and maintain repair orders in the shop management system.
• Schedule repairs, appointments, and rental vehicles.
• Coordinate routine communication with customers, insurers, and internal teammates.
• Process payment receipts and support accounts-receivable follow-up.
• Close repair orders and maintain complete front-office documentation.
• Assist with customer vehicle delivery and final paperwork.
• Prepare or support monthly reporting and administrative tasks.
• Maintain a clean, organized, and customer-focused front-office environment.

Qualifications

• Minimum 1 year of customer service or administrative experience in the collision repair or automotive repair industry required.
• Working knowledge of repair orders, customer updates, scheduling, rental coordination, and basic insurance interactions preferred.
• Experience with CCC ONE or comparable collision management software preferred.
• Strong interpersonal, written, and verbal communication skills.
• Patient, empathetic, professional, and comfortable working with customers during the repair process.
• Organized, process-driven, and detail oriented with the ability to manage multiple priorities.
• Ability to work effectively as part of a fast-paced collision repair team.
• Valid driver's license required.

Benefits

• Medical Insurance
• Vision Insurance
• Life Insurance
• Paid Holidays, Vacation & Sick Days
• 401(k) with employer match
• Paid Training
• Dental Insurance

About Quality Collision Group LLC

BE AN ORIGINAL At Quality Collision Group, our people are as unique as our approach to our industry. Our teams offer more than a job; we provide a chance to be your best, make friends, and have fun. We're passionate about repairing vehicles the right way.