Collision Estimator: Precise Estimates & Customer Care

Crash Champions; Fountain (CO); On-site; USD 65,000 - 143,000; Full time

Job summary

Crash Champions is seeking a detail-oriented Repair Office Coordinator to guide customers through the collision repair journey, explain insurance procedures, and ensure a smooth experience from intake to completion. You will prepare and finalize estimates, monitor each repair, coordinate with Body Technicians, perform post-scanning steps, and handle pre-close paperwork and carrier requirements.

This role requires strong organization, excellent communication, and familiarity with estimating

Qualifications

• Customer service experience and communication skills.
• Ability to manage multiple tasks and deadlines.
• Knowledge of insurance processes and partners preferred.
• Experience in fast-paced collision repair environments.
• Familiarity with multiple estimating systems (CCC One, Mitchell, Audatex).

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Skills

Customer Service

Organization

Insurance knowledge

Fast-paced environment

Estimating systems

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions is seeking a detail-oriented Repair Office Coordinator to guide customers through the collision repair journey, explain insurance procedures, and ensure a smooth experience from intake to completion. You will prepare and finalize estimates, monitor each repair, coordinate with Body Technicians, perform post-scanning steps, and handle pre-close paperwork and carrier requirements.

This role requires strong organization, excellent communication, and familiarity with estimating