Collision General Manager

Jobtailor; Town of Highland (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in Town of Highland, NY is seeking an experienced Collision Repair Operations Manager to lead shop operations, drive revenue goals, and ensure quality repairs.

You will assign work to Body Technicians, oversee payroll and staffing, manage insurance procedures, and coach teammates while leveraging CCC ONE Total Repair Software to produce accurate estimates.

Qualifications

• Experience managing collision repair operations and KPI achievement.
• Proficient in CCC ONE Total Repair Software.
• Knowledge of insurance procedures and carriers.
• Ability to lead and collaborate to meet objectives.
• Valid driver's license required.

Responsibilities

• Meet or exceed location revenue goals and other KPIs.
• Manage front and back of shop from vehicle intake through delivery.
• Assign repair jobs to Body Technicians and prioritize teardown or paint.
• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed.
• Ensure repairs meet Crash Champions and I-CAR quality standards.
• Ensure repairs are billed accurately and correctly and back-of-shop PPE protocol is upheld.
• Complete shop payroll and staffing in a timely manner.
• Manage staff PTO, vacation, or leave.
• Communicate with Body Technicians, Collision Estimators, and Parts Managers to manage daily production flow.
• Write DRP complaint estimates after full disassembly and damage discovery, update estimates, and lock final estimates.
• Interview, hire, coach, and develop teammates.

Skills

Team Leadership

Decision-Making

Estimating Skills

Problem Solving

Communication

Time Management

Collaboration

Coaching

Payroll Management

PPE Protocol

Insurance Procedures

Education

Valid Driver's License

Tools

CCC ONE Total Repair Software

Computers

Job description

• Meet or exceed location revenue goals and other KPIs


• Manage the front and back of shop from vehicle intake through delivery


• Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint


• Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed


• Ensure repairs meet Crash Champions and I-CAR quality standards


• Ensure repairs are billed accurately and correctly and back-of-shop PPE protocol is upheld


• Complete shop payroll and staffing in a timely manner


• Manage staff PTO, vacation, or leave


• Communicate with Body Technicians, Collision Estimators, and Parts Managers to manage daily production flow


• Write DRP complaint estimates after full disassembly and damage discovery, update estimates, and lock final estimates


• Interview, hire, coach, and develop teammates

Requirements

• Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers


• Aptitude in decision-making and problem solving


• Ability to lead and work collaboratively with others to meet shared objectives


• Demonstrated ability to meet deadlines and achieve successful results


• Proficient knowledge and use of estimating software, CCC ONE Total Repair Software


• Proficient with Computers and other technology


• Valid driver's license required

Core Competencies

Demonstrates expertise in managing collision repair operations, ensuring adherence to quality standards, and effectively leading teams to achieve revenue goals and operational efficiency. Proficient in estimating software and knowledgeable in insurance procedures within the collision industry.

Highest-signal resume keywords

• Collision Industry Knowledge


• CCC ONE Total Repair Software


• Decision-Making


• Team Leadership


• Estimating Skills

Hard Skills

• Estimating Software


• Collision Repair Management


• Quality Standards Compliance


• Payroll Management


• Job Assignment

Soft Skills

• Problem Solving


• Collaboration


• Communication


• Coaching


• Time Management

Certifications & Qualifications

• Valid Driver's License

Industry Keywords

• Insurance Procedures


• Collision Repair


• PPE Protocol


• KPI Management


• Body Technicians

Tools & Technologies

• CCC ONE Total Repair Software


• Computers