Collision Estimator & Service Advisor

Quality Collision Group; West Chester (Chester County); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Holidays and Vacation

401(k) with employer match

Paid Training

Job summary

Quality Collision Group LLC in the United States is seeking a Collision Estimator / Service Advisor to evaluate vehicle damage, prepare accurate repair estimates, and guide customers through the repair process from intake to delivery.

You will work closely with insurers, technicians, and production leadership to develop complete repair plans, manage supplements, and maintain a high level of customer service while balancing accuracy with efficiency.

Qualifications

• 2+ years of collision estimating or collision service advisor experience.
• Strong knowledge of the collision repair process, estimating procedures, insurer protocols, and supplement documentation.
• Proficiency with CCC ONE estimating software; experience with other estimating platforms is a plus.
• Working knowledge of OEM repair procedures and I-CAR standards.
• Ability to upload estimates, images, and documentation to meet major insurance program requirements.
• Strong customer-service, sales, oral and written communication skills.
• Highly organized and detail oriented with the ability to manage multiple active repairs.
• Valid driver’s license required.

Responsibilities

• Inspect damaged vehicles and prepare complete, accurate collision repair estimates.
• Document damage, labor operations, parts, photos, and repair procedures per insurer and company requirements.
• Communicate with customers regarding repair scope, timeline, updates and final delivery.
• Work with insurance carriers on claims, approvals, supplements, and documentation.
• Coordinate with blueprint, production, parts, and technicians to support an accurate repair plan.
• Review supplements and update estimates as additional damage is discovered.
• Reconcile repair orders and prepare final invoices that match approved estimates and supplements.
• Maintain organized documentation and provide a high level of customer service throughout the repair.

Skills

Collision estimating experience

Customer service / sales

Communication skills

Attention to detail

Driver's license

CCC ONE software

OEM repair procedures

I-CAR standards

Upload estimates/docs to insurer

Tools

CCC ONE estimating software

Job description

Quality Collision Group LLC in the United States is seeking a Collision Estimator / Service Advisor to evaluate vehicle damage, prepare accurate repair estimates, and guide customers through the repair process from intake to delivery.

You will work closely with insurers, technicians, and production leadership to develop complete repair plans, manage supplements, and maintain a high level of customer service while balancing accuracy with efficiency.