Collision Estimator: Repair Process Lead

Classic Collision; Martinez (GA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision in Martinez, GA is hiring a Collision Estimator to serve as the primary point of contact for customers from drop-off to delivery. You will prepare estimates for customers and insurers and coordinate with technicians to identify all damages.

You will collaborate with insurance partners to manage claims, maintain regular updates for customers, and strive to deliver exceptional service while upholding Classic Collision standards.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Communication

Organizational skills

Customer service

Education

I-CAR / ASE certification

Tools

CCC1 Estimating System

Job description

Classic Collision in Martinez, GA is hiring a Collision Estimator to serve as the primary point of contact for customers from drop-off to delivery. You will prepare estimates for customers and insurers and coordinate with technicians to identify all damages.

You will collaborate with insurance partners to manage claims, maintain regular updates for customers, and strive to deliver exceptional service while upholding Classic Collision standards.