Collision Estimator: Lead Repairs & Insurance Coordination

Jobtailor; Yuba City (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Crash Champions is seeking an experienced estimator in California to educate customers on repairs, insurance processes, and rights. You will progress from initial estimates to final approval, manage the repair workflow, and ensure quality control and carrier compliance throughout the process.

Responsibilities include post-disassembly damage evaluation, data review with technicians, post-scanning steps, and disbursement handling, while maintaining proactive customer communication.

Qualifications

• Customer service skills required.
• Strong organization and multi-tasking abilities.
• Excellent time management.
• Ability to adapt to a fast-paced environment.
• Knowledge of dealing with insurance partners preferred.
• Experience with fast-paced environments.
• Familiarity with multiple estimating systems.
• CCC One preferred.
• Mitchell & Audatex knowledge.

Responsibilities

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value.
• Complete initial estimates.
• Write complete estimates after full disassembly and damage evaluation.
• Lock final estimates.
• Manage each repair throughout the process.
• Perform in-process quality control to meet Crash Champions’ standards.
• Keep customers informed on vehicle status.
• Review data procedures with body technicians.
• Complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order.
• Handle disbursement paperwork.
• Address exceptions in the file.
• Ensure carrier-specific requirements are complete.

Job description

Crash Champions is seeking an experienced estimator in California to educate customers on repairs, insurance processes, and rights. You will progress from initial estimates to final approval, manage the repair workflow, and ensure quality control and carrier compliance throughout the process.

Responsibilities include post-disassembly damage evaluation, data review with technicians, post-scanning steps, and disbursement handling, while maintaining proactive customer communication.