Collision Estimator: Precise Estimates & Client Experience

Boyd Group Services; City of Hudson (NY); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Medical Insurance

401(k) Retirement Plan

Continuing Education Opportunities

Daily Pay option

Job summary

Gerber Collision & Glass in the United States is seeking an Estimator to deliver exceptional customer experiences while creating accurate estimates and coordinating repairs with customers and insurance providers. The role emphasizes clear communication, data accuracy, and alignment with team KPIs.

The estimator will assess vehicle damage, document repairs and parts, and work with colleagues to ensure smooth repair processes and compliance with insurance programs.

Qualifications

• Proven ability to document interactions accurately for customers and insurance companies.
• Must understand repairs and OE guidelines.
• Basic computer skills and ability to navigate DRP processes.
• Must be willing to complete I-CAR Training.
• Valid driver’s license required.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Skills

Customer service

Communication

Insurance knowledge

I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in the United States is seeking an Estimator to deliver exceptional customer experiences while creating accurate estimates and coordinating repairs with customers and insurance providers. The role emphasizes clear communication, data accuracy, and alignment with team KPIs.

The estimator will assess vehicle damage, document repairs and parts, and work with colleagues to ensure smooth repair processes and compliance with insurance programs.