Collision Estimator: Drive Precision & Customer Experience

Master Collision Repair, Inc.; Florida; On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

6 paid holidays

Health insurance from day 1

401(k) with company match

Short-Term Disability & Life Insurance

Voluntary Life Insurance

Continuing Education Opportunities

Safety glasses provided

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by creating accurate repair estimates and coordinating repairs with customers and insurance companies. The estimator assesses vehicle damage, documents repairs, and communicates updates throughout the process to ensure KPIs are met.

The role emphasizes collaboration with the management team, daily production walks, and adherence to DRP requirements.

Qualifications

• Basic computer skills and familiarity with DRP processes are required.
• Minimum of 1 year experience in an estimator or related role is expected.
• Willingness to complete I-CAR training if not already current.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

DRP Compliance

I-CAR Training

Valid Driver’s License

1 Year Experience

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to deliver an exceptional customer experience by creating accurate repair estimates and coordinating repairs with customers and insurance companies. The estimator assesses vehicle damage, documents repairs, and communicates updates throughout the process to ensure KPIs are met.

The role emphasizes collaboration with the management team, daily production walks, and adherence to DRP requirements.