Collision Estimator: End-to-End Repair Lead

Crash Champions; Allentown (Lehigh County); On-site; USD 65,000 - 144,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Job summary

Crash Champions is seeking a detail-oriented estimator to educate customers on the repair process, prepare initial and final estimates, and manage repairs from start to finish. You will ensure quality standards, communicate status to customers, and collaborate with body technicians to complete post-scanning and final paperwork.

The role requires experience with estimating systems (CCC One, Mitchell, Audatex) and comfort working in a fast-paced, customer-focused environment.

Qualifications

• Customer service skills required.
• Strong organization and time-management abilities in a fast-paced shop environment.
• Knowledge of dealing with insurance partners preferred.
• Ability to work effectively in a fast-paced setting.
• Familiarity with multiple estimating systems (CCC One, Mitchell, Audatex).

Responsibilities

• Educate customers on the repair process, insurance procedures, and customer rights.
• Complete initial and final estimates after disassembly and damage evaluation.
• Manage each repair through the process and maintain Crash Champions quality standards.
• Keep customers informed on vehicle status for the best possible experience.
• Coordinate data procedures with Body Technicians and perform post-scanning tasks.
• Pre-close the final repair order and handle discharge paperwork with carrier requirements.

Skills

Customer Service

Organization & Time Management

Insurance Knowledge

Fast-paced Environment Adaptability

Estimating Systems Knowledge

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking a detail-oriented estimator to educate customers on the repair process, prepare initial and final estimates, and manage repairs from start to finish. You will ensure quality standards, communicate status to customers, and collaborate with body technicians to complete post-scanning and final paperwork.

The role requires experience with estimating systems (CCC One, Mitchell, Audatex) and comfort working in a fast-paced, customer-focused environment.