Collision Estimator: Lead Repairs & Customer Experience

Crash-Champions-Collision-Repair-Team-1; West Caln Township (PA); On-site; USD 66,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in Pennsylvania is seeking a dedicated estimator/administrative professional to educate customers about repairs, insurance procedures, and repair quality standards. You will manage estimates from initial review to final lock, coordinating with body technicians to ensure a smooth repair experience.

The role requires handling customer communications, documentation, and post-dispatch paperwork while maintaining high service levels. Experience with common estimating systems is a plus.

Qualifications

• Customer Service Skills.
• Organization and multi-tasking skills with good time management.
• Knowledge of dealing with Insurance partners preferred.
• Ability to thrive in fast-paced environments.
• Knowledge of multiple estimating systems: CCC One, Mitchell & Audatex.

Responsibilities

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates.
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process.
• Pre-close the final repair order, handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete.

Skills

Customer service

Organization

Time management

Adaptability

Insurance knowledge

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions in Pennsylvania is seeking a dedicated estimator/administrative professional to educate customers about repairs, insurance procedures, and repair quality standards. You will manage estimates from initial review to final lock, coordinating with body technicians to ensure a smooth repair experience.

The role requires handling customer communications, documentation, and post-dispatch paperwork while maintaining high service levels. Experience with common estimating systems is a plus.