Collision Estimator: Lead Customer Success in Auto Repairs

Gerber Collision & Glass; Bethany (OK); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Health, Dental & Vision Insurance

401(k) Plan with company match

Short-Term Disability

Life Insurance

Continuing Education Opportunities

Daily Pay option

Job summary

Gerber Collision & Glass in Bethany, OK is seeking an Estimator to deliver exceptional customer service while coordinating repair needs and communicating with insurance providers throughout the process.

The role requires a High School Diploma or equivalent, basic computer skills, and a willingness to complete I-CAR training. A valid driver’s license is required, with on-site duties and opportunity to contribute to KPI success.

Qualifications

• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document every customer interaction with pertinent details.
• Provide accurate, timely information guiding customers through repair.
• Communicate customer requests to team members.
• Participate in daily production walks with Management.
• Maintain store KPIs and support team performance.
• Uphold WOW Operating Way standards for drop-offs, planning, and delivery.

Skills

Customer service

Communication

DRP compliance

I-CAR training

Insurance liaison

Education

High School Diploma

Tools

DRP systems

Basic computer skills

Job description

Gerber Collision & Glass in Bethany, OK is seeking an Estimator to deliver exceptional customer service while coordinating repair needs and communicating with insurance providers throughout the process.

The role requires a High School Diploma or equivalent, basic computer skills, and a willingness to complete I-CAR training. A valid driver’s license is required, with on-site duties and opportunity to contribute to KPI success.