Collision Estimator: Lead Customer Experience & Repairs

Boyd Group Services; New York (NY); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Commission

Bonus opportunities

Job summary

The Boyd Group is seeking an Estimator at Columbia location to deliver accurate damage appraisals and a seamless customer experience from intake to repair completion. You will assess vehicle damage, document required repairs, and coordinate with customers and insurance providers, ensuring alignment with the shop’s KPIs.

Responsibilities include documenting interactions, guiding customers through the repair process, and maintaining compliance with DRP and insurance requirements.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Awareness of where to look for answers

Basic Computer Skills

Valid Driver’s License

Education

High School Diploma or equivalent

Tools

I-CAR Training

Job description

The Boyd Group is seeking an Estimator at Columbia location to deliver accurate damage appraisals and a seamless customer experience from intake to repair completion. You will assess vehicle damage, document required repairs, and coordinate with customers and insurance providers, ensuring alignment with the shop’s KPIs.

Responsibilities include documenting interactions, guiding customers through the repair process, and maintaining compliance with DRP and insurance requirements.