Collision Estimator in Training - Grow with a Leading Shop

Hansen Collision, Inc.; Commerce Charter Township (MI); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Holidays

Health Insurance Day 1

401k Match

Disability & Life Insurance

Voluntary Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking an Estimator in Training to learn how to diagnose and prepare accurate repair estimates with guidance from a lead estimator. You will interact with customers, map vehicle damage, photograph, and upload data into CCC One while coordinating with production and insurance representatives.

Requirements include a high school diploma or GED, prior customer service experience, and completion of 16 I-CAR units within 12 months.

Qualifications

• High school diploma/GED required.
• Prior customer service experience.
• Must complete 16 I-CAR units within 12 months of employment.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Greets customer at repair drop off and builds rapport.
• Maps damage with customer and identifies WOW opportunities.
• Uploads photos and notes to CCC One with arrival time.
• Notifies production that vehicle has arrived and places in production queue.
• Verifies estimate during teardown and finalizes using Repair Planning Template.
• Assists repair team with windshield notations and final parts list.
• Sets promise date and calls customer to review estimate.
• Updates customer regularly per management standards.
• Participates in production meetings and coordinates with insurance adjusters.

Skills

Excellent communication

Computer literate

Microsoft products

Judgment / decision making

Education

High school diploma/GED

Tools

CCC One

Photo-imaging software

Job description

Gerber Collision & Glass is seeking an Estimator in Training to learn how to diagnose and prepare accurate repair estimates with guidance from a lead estimator. You will interact with customers, map vehicle damage, photograph, and upload data into CCC One while coordinating with production and insurance representatives.

Requirements include a high school diploma or GED, prior customer service experience, and completion of 16 I-CAR units within 12 months.