Collision Estimator: Guide Repairs & Customer Experience

Crash Champions; San Mateo (CA); Hybrid; USD 77,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in California is seeking an estimator/appointment coordinator to educate customers about repair processes, manage estimates from initial to final, and oversee the repair journey to ensure high-quality results.

The role requires strong organization, familiarity with CCC One and Mitchell & Audatex estimating systems, and experience working with insurance partners. Competitive benefits and a structured, fast-paced environment are offered.

Qualifications

• Customer service skills are essential.
• Strong organization and multitasking capabilities in a fast-paced environment.
• Knowledge of dealing with insurance partners is preferred.
• Ability to thrive in a fast-paced setting.
• Familiarity with multiple estimating systems (CCC One, Mitchell & Audatex).

Responsibilities

• Educate customers on the repair process, insurance procedures, rights, techniques, safety and value.
• Complete initial estimates, finalize after disassembly and damage evaluation, lock final estimates.
• Manage each repair through the process and ensure quality standards with in-process QC.
• Keep customers informed on vehicle status and deliver a great customer experience.
• Pull and review data procedures with Body Technicians and complete post-scanning for each vehicle.
• Pre-close the final repair order, handle disbursement paperwork, address file exceptions and carrier requirements.

Skills

Customer service

Organization

Insurance knowledge

Fast-paced environments

Estimating systems

Tools

CCC One

Mitchell & Audatex

Job description

Crash Champions in California is seeking an estimator/appointment coordinator to educate customers about repair processes, manage estimates from initial to final, and oversee the repair journey to ensure high-quality results.

The role requires strong organization, familiarity with CCC One and Mitchell & Audatex estimating systems, and experience working with insurance partners. Competitive benefits and a structured, fast-paced environment are offered.