Collision Estimator — Fast-Paced Auto Repair Leader

Crash Champions; Frederick (MD); Presencial; USD 67 000 - 155 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (“Cash From Crash”)

5 Paid Holidays

Resumo da oferta

Crash Champions in Frederick, MD seeks a Regular Full-Time customer service and repair coordinator. You will educate customers, prepare estimates, and oversee repairs to maintain quality and customer satisfaction.

You will interact with insurance partners, manage data for technicians, and ensure final paperwork meets carrier requirements. A strong emphasis on organization and multi-tasking is essential; experience with estimating systems (CCC One, Mitchell, Audatex) is a plus.

Qualificações

• Customer service skills required.
• Organizational and multi-tasking abilities.
• Experience dealing with insurance partners preferred.
• Ability to thrive in a fast-paced environment.
• Knowledge of multiple estimating systems (CCC One preferred, Mitchell & Audatex).

Responsabilidades

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Conhecimentos

Customer Service Skills

Organization & multi-tasking

Insurance knowledge

Fast-paced environments

Ferramentas

CCC One

Mitchell

Audatex

Descrição da oferta de emprego

Crash Champions in Frederick, MD seeks a Regular Full-Time customer service and repair coordinator. You will educate customers, prepare estimates, and oversee repairs to maintain quality and customer satisfaction.

You will interact with insurance partners, manage data for technicians, and ensure final paperwork meets carrier requirements. A strong emphasis on organization and multi-tasking is essential; experience with estimating systems (CCC One, Mitchell, Audatex) is a plus.