Collision Estimator - Elevate Customer Experience & Repairs

Boyd Group Services; Seattle (WA); On-site; USD 66,000 - 95,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

The Boyd Group in Seattle is seeking an Estimator to deliver an exceptional customer experience while assessing vehicle damage and coordinating repairs with insurance providers. You will document interactions, guide customers through the repair process, and ensure compliance with DRP and WOW standards.

A valid driver’s license is required, and you must be willing to complete I-CAR training. This full-time role offers commission-based opportunities and potential bonuses based on performance and

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Willingness to complete I-CAR Training.

Responsibilities

• Document every customer interaction accurately.
• Provide customers with accurate, timely information through the repair process.
• Ensure compliance with insurance client requirements and WOW standards.
• Coordinate with team to meet repair KPI targets.
• Participate in daily production walks with management.
• Attend safety meetings and trainings as required.
• Support team members as needed.

Skills

Repair knowledge

OE guidelines

I-CAR Training

Valid Driver's License

Customer service orientation

Education

High School Diploma or equivalent

Tools

DRP systems access

Job description

The Boyd Group in Seattle is seeking an Estimator to deliver an exceptional customer experience while assessing vehicle damage and coordinating repairs with insurance providers. You will document interactions, guide customers through the repair process, and ensure compliance with DRP and WOW standards.

A valid driver’s license is required, and you must be willing to complete I-CAR training. This full-time role offers commission-based opportunities and potential bonuses based on performance and