Collision Estimator – Customer-Focused Auto Repairs

Boyd Group Services; Ypsilanti (MI); On-site; USD 75,000 - 110,000; Full time

Job summary

The Boyd Group is seeking an Estimator in Michigan to deliver an exceptional customer experience while assessing vehicle damage, coordinating repairs, and communicating with customers and insurers throughout the process.

Responsibilities include documenting interactions, ensuring compliance with DRP and WOW standards, and participating in team activities and trainings. A high school diploma, basic computer skills, and a valid driver’s license are required.

Qualifications

• High School Diploma or equivalent.
• Knowledge of Repairs and OE Guidelines.
• Basic Computer Skills.
• 1 year DRP experience.
• Valid Driver's License.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Provide accurate, timely information guiding customers through the repair process.
• Ensure compliance with insurance client requirements and WOW SOPs.
• Participate in production walks and support team members.
• Attend trainings and staff meetings as required.

Skills

Basic Computer Skills

I-CAR Training

Driver's License

Education

High School Diploma or equivalent

Job description

The Boyd Group is seeking an Estimator in Michigan to deliver an exceptional customer experience while assessing vehicle damage, coordinating repairs, and communicating with customers and insurers throughout the process.

Responsibilities include documenting interactions, ensuring compliance with DRP and WOW standards, and participating in team activities and trainings. A high school diploma, basic computer skills, and a valid driver’s license are required.