Collision Estimator: Elevate Customer Experience & Repairs

Mobile Auto Solutions, LLC; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Commissions

Bonus opportunities

Job summary

Mobile Auto Solutions, LLC in Dallas, TX seeks an Estimator to create accurate vehicle damage appraisals, coordinate repair needs, and communicate with customers and insurance companies through every step of the repair process.

The Estimator will document repairs, ensure adherence to DRP programs, and contribute to achieving the shop's KPIs while delivering an exceptional customer experience.

Qualifications

• Knowledge of Repairs and OE Guidelines
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Responsibilities

• Document every customer interaction accurately with pertinent details
• Provide customer with accurate and timely information, guiding them through the repair process
• Ensure compliance with insurance client requirements, processes and metrics
• Ensure compliance with WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understand all required Insurance programs and procedures
• Participate in daily production walks with the Management Team
• Support all team members when required
• Participate in monthly Health & Safety and staff meetings (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Repair knowledge

OE guidelines

Basic computer skills

DRP experience

I-CAR training

Driver's license

Education

High School Diploma or equivalent

Job description

Mobile Auto Solutions, LLC in Dallas, TX seeks an Estimator to create accurate vehicle damage appraisals, coordinate repair needs, and communicate with customers and insurance companies through every step of the repair process.

The Estimator will document repairs, ensure adherence to DRP programs, and contribute to achieving the shop's KPIs while delivering an exceptional customer experience.