Collision Estimator: Drive Repair Outcomes & Customer Experience

Holdings LLC; Woodstock (GA); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 holidays

Health insurance from day 1

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator who delivers an exceptional customer experience while preparing accurate estimates and coordinating repair needs. You will communicate with customers and insurance companies, document repairs, and align with the team to hit KPIs.

This role emphasizes insurance program knowledge and attention to detail. You will participate in daily production walks, support teammates, and attend trainings to stay current on OE guidelines and DRP requirements, with

Qualifications

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Basic Computer Skills
• Compliance for DRP's (minimum 1 year experience)
• Must be willing to complete I-CAR Training
• Valid Driver's License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

DRP compliance

I-CAR Training

Valid Driver's License

Customer service

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator who delivers an exceptional customer experience while preparing accurate estimates and coordinating repair needs. You will communicate with customers and insurance companies, document repairs, and align with the team to hit KPIs.

This role emphasizes insurance program knowledge and attention to detail. You will participate in daily production walks, support teammates, and attend trainings to stay current on OE guidelines and DRP requirements, with