Collision Estimator: Drive Customer Experience & Repairs

Boyd Group; Woodhaven (AL); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

2 weeks parental leave

6 paid holidays annually

Medical, prescription drug, dental & 视

401(k) retirement plan with company a

Employer paid short-term disability &

Additional voluntary life insurance

Continuing education opportunities

Free safety glasses annually

Annual uniform stipend

Voluntary daily pay option

Job summary

Gerber Collision & Glass in the United States is hiring an Estimator to deliver an exceptional customer experience by creating accurate vehicle repair estimates and coordinating with customers and insurers throughout the repair process.

You will assess damage, document required repairs and parts, and collaborate with the team to meet KPIs, while upholding WOW operating standards and delivering outstanding service at every touchpoint.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily "production walks" with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Basic Computer Skills

DRP Compliance

Valid Driver's License

Education

High School Diploma or equivalent

Tools

I-CAR Training

Job description

Gerber Collision & Glass in the United States is hiring an Estimator to deliver an exceptional customer experience by creating accurate vehicle repair estimates and coordinating with customers and insurers throughout the repair process.

You will assess damage, document required repairs and parts, and collaborate with the team to meet KPIs, while upholding WOW operating standards and delivering outstanding service at every touchpoint.