Collision Estimator: Deliver Precise Auto Repair Estimates

Crash Champions; Town of Grafton (WI); Hybrid; USD 65.000 - 146.000; Vollzeit

Zusammenfassung

Crash Champions in Wisconsin is seeking a dedicated estimatics professional to educate customers on the repair process, insurance procedures, and customer rights. You will complete initial estimates, then write full estimates after full disassembly and damage evaluation, and lock the final numbers.

You will manage each repair through the process, ensure quality standards via in-process QC, and keep customers informed about status to deliver the best possible experience.

Qualifikationen

• Customer Service Skills
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
• Knowledge of dealing with Insurance partners preferred
• Ability to deal with fast paced environments
• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

Aufgaben

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’s quality standards by performing in-process QC.
• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Kenntnisse

Customer service

Organization

Communication

Adaptability

Tools

CCC One

Mitchell & Audatex

Jobbeschreibung

Crash Champions in Wisconsin is seeking a dedicated estimatics professional to educate customers on the repair process, insurance procedures, and customer rights. You will complete initial estimates, then write full estimates after full disassembly and damage evaluation, and lock the final numbers.

You will manage each repair through the process, ensure quality standards via in-process QC, and keep customers informed about status to deliver the best possible experience.