Collision Estimator - Customer-Focused & KPI-Driven

Mobile Auto Solutions, LLC; Duluth (GA); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Annual PTO

Paid holidays

Medical Insurance from Day 1

401(k) with match

Education Opportunities

Voluntary Life Insurance

Uniform Stipend

Bonus opportunities

Job summary

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience, accurately assess vehicle damage and document repairs while coordinating with customers and insurance companies throughout the repair process.

The role emphasizes accurate communication, adherence to DRP requirements, daily production walks, and maintaining KPI targets. Benefits include comprehensive coverage and opportunities for growth within the WOW framework.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Document every customer interaction with pertinent details.
• Provide accurate, timely information and guide customers through the repair process.
• Ensure compliance with insurance client requirements and metrics.
• Follow WOW Operating Way guidelines for customer drop-offs, repair planning, customer communication, and delivery.
• Communicate customer requests to appropriate team members.
• Provide positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Attend Health & Safety and staff meetings as needed.
• Attend training, information sessions and workshops recommended by Store Manager.
• Maintain the store's KPI’s by maximizing role performance.
• Uphold the company's Core Values: Honesty, Integrity & Respect.

Skills

Customer service

Communication skills

Attention to detail

Basic Computer Skills

Knowledge of Repairs and OE Guidelines

Willingness to complete I-CAR Training

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass is seeking an Estimator to provide an exceptional customer experience, accurately assess vehicle damage and document repairs while coordinating with customers and insurance companies throughout the repair process.

The role emphasizes accurate communication, adherence to DRP requirements, daily production walks, and maintaining KPI targets. Benefits include comprehensive coverage and opportunities for growth within the WOW framework.