Collision Estimator — Customer-Focused Claims & Estimates

Classic Collision; Berkeley Lake (GA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Supportive Team Culture

Company match 401K

Paid Time Off - 6 Paid Holidays

Rewarding Work

Job summary

Classic Collision is hiring a Collision Estimator to join our Atlanta-area team. You will prepare estimates for customer and insurance partners, coordinate with technicians and insurers, and communicate progress throughout the repair process.

The role emphasizes accuracy, integrity, and exceptional customer service. Prior CCC1 estimating experience and I-CAR/ ASE certifications are preferred, with a focus on delivering high-quality repairs and a positive customer experience.

Qualifications

• Must be at least 18 years old.
• Valid Driver's License Required.
• Ability to provide clear, concise information in writing, via phone and in-person.
• I-CAR / ASE certification preferred.
• Strong organizational skills.
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Clear communication

Organizational skills

Education

I-CAR / ASE certification

Tools

CCC1 estimating system

Job description

Classic Collision is hiring a Collision Estimator to join our Atlanta-area team. You will prepare estimates for customer and insurance partners, coordinate with technicians and insurers, and communicate progress throughout the repair process.

The role emphasizes accuracy, integrity, and exceptional customer service. Prior CCC1 estimating experience and I-CAR/ ASE certifications are preferred, with a focus on delivering high-quality repairs and a positive customer experience.