Collision Estimator: Estimates, Care & QC

Crash-Champions-Collision-Repair-Team-1; Topeka (KS); On-site; USD 65,000 - 129,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a skilled Customer Experience Coordinator to educate customers on vehicle repairs, insurance procedures, and our repair processes. You will manage estimates, disassembly reviews, and communicate status to customers throughout the repair journey.

This role requires strong organization, ability to coordinate with body technicians, and commitment to quality. Opportunities include CCC One/Mitchell/Audatex familiarity plus strong insurance knowledge and a competitive

Qualifications

• Customer service oriented with ability to explain insurance procedures.
• Organized with strong multi-tasking and time management.
• Knowledge of insurance partners preferred and working in fast-paced settings.
• Familiarity with multiple estimating systems (CCC One, Mitchell, Audatex).

Responsibilities

• Educate customers on vehicle repairs, insurance procedures, rights, repair techniques, safety, and value.
• Complete initial estimates, write final estimates after evaluation, and lock final estimates.
• Manage each repair, ensuring quality standards through in-process QC.
• Keep customers informed on status and provide the best experience.
• Review data with Body Technicians and complete post-scanning steps.
• Pre-close repair orders, handle disbursement paperwork, and meet carrier requirements.

Skills

Customer Service

Organization

Time management

Insurance knowledge

Fast-paced environment

Estimating systems

Tools

CCC One

Mitchell

Audatex

Job description

Crash Champions is seeking a skilled Customer Experience Coordinator to educate customers on vehicle repairs, insurance procedures, and our repair processes. You will manage estimates, disassembly reviews, and communicate status to customers throughout the repair journey.

This role requires strong organization, ability to coordinate with body technicians, and commitment to quality. Opportunities include CCC One/Mitchell/Audatex familiarity plus strong insurance knowledge and a competitive