Collision Estimator: Customer-First Auto Repair Pro

Boyd Group Services; Ann Arbor (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Health Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in the United States is looking for an Estimator to craft accurate vehicle damage appraisals and coordinate repairs with customers and insurance companies. You will document estimates, parts needs, and communicate progress to ensure a smooth customer experience and achievement of KPIs.

The role emphasizes teamwork with the Management Team and adherence to DRP requirements, while providing excellent service and accurate repair planning.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP's Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver's License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Repairs & OE guidelines

Valid driver's license

Driver's license

Basic computer skills

DRP compliance experience

I-CAR training willingness

Education

High School Diploma or equivalent

Job description

Gerber Collision & Glass in the United States is looking for an Estimator to craft accurate vehicle damage appraisals and coordinate repairs with customers and insurance companies. You will document estimates, parts needs, and communicate progress to ensure a smooth customer experience and achievement of KPIs.

The role emphasizes teamwork with the Management Team and adherence to DRP requirements, while providing excellent service and accurate repair planning.