Collision Estimator: Elevate Customer Experience & Repairs

Hansen Collision, Inc.; Wyoming (MI); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

PTO

Parental Leave

Holidays

Health Insurance

401(k) Match

Life Insurance

Education Opportunities

Safety Glasses

Job summary

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences by creating estimates and coordinating vehicle repairs. You will communicate with customers and insurance companies, document damage and needed parts, and ensure alignment with team KPIs.

The role requires knowledge of repairs, OE guidelines, and basic computer skills, with at least 1 year of experience and a valid driver’s license. I-CAR training may be required.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year experience.
• Basic computer skills.

Responsibilities

• Document and update customer interactions accurately.
• Guide customers through the repair process and insurance communications.
• Ensure compliance with insurance client requirements and WOW operating procedures.
• Participate in training sessions and safety meetings as required.

Education

High School Diploma or equivalent

1+ year experience

Basic Computer Skills

Tools

I-CAR Training

DRP compliance

Job description

Gerber Collision & Glass is hiring an Estimator to deliver exceptional customer experiences by creating estimates and coordinating vehicle repairs. You will communicate with customers and insurance companies, document damage and needed parts, and ensure alignment with team KPIs.

The role requires knowledge of repairs, OE guidelines, and basic computer skills, with at least 1 year of experience and a valid driver’s license. I-CAR training may be required.