Auto Collision Estimator: Customer-Focused Repair Partner

Gerber Collision & Glass; Jacksonville (FL); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Paid PTO

Parental Leave

Paid Holidays

Health Insurance Day 1

401(k) Match

Disability & Life Insurance

Education Opportunities

Safety Glasses Provided

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Jacksonville, FL is seeking an Estimator to deliver an exceptional customer experience while creating accurate repair estimates and coordinating with insurance providers.

The Estimator will assess vehicle damage, document required repairs, and communicate with customers and teams to align with KPIs and WOW standards. A high school diploma is required, DRP compliance, and I-CAR training eligibility.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s; minimum 1-year experience.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily production walks with the Management Team, as required.
• Support all team members when required.
• Participate in monthly Health & Safety and staff meeting (if required).
• Attend training, information sessions and workshops recommended by Store Manager.

Skills

Valid Driver's License

I-CAR Training

Basic Computer Skills

Education

High School Diploma or equivalent

Tools

I-CAR Training

Job description

Gerber Collision & Glass in Jacksonville, FL is seeking an Estimator to deliver an exceptional customer experience while creating accurate repair estimates and coordinating with insurance providers.

The Estimator will assess vehicle damage, document required repairs, and communicate with customers and teams to align with KPIs and WOW standards. A high school diploma is required, DRP compliance, and I-CAR training eligibility.