Collision Estimator & Customer Experience Pro

Dahl-Automotive; Rochester (MN); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

401k with company contribution

Life insurance

Disability insurance

Discounts on vehicles and services

Job summary

Dahl Automotive in Rochester, MN is seeking an experienced Body Shop Estimator to join our long-standing team. You will work with customers and insurance partners to develop repair plans and prepare accurate estimates for post-collision repairs.

Role emphasizes customer service, clear communication, and timeliness to coordinate schedules and supplements. A strong collaborative mindset and ability to learn new procedures are essential.

Qualifications

• High school diploma or equivalent.
• I-CAR Certification, preferred.
• Basic computer proficiency.
• Positive, friendly attitude, with a customer service mentality.
• Excellent oral and written communication skills.
• Teammate with collaborative mindset.
• Math, reading, and software skills.
• Able to operate electronic diagnostic equipment.
• Valid driver’s license and clean driving record.

Responsibilities

• Participate in developing a proper repair plan for each vehicle.
• Prepare estimates in accordance with Insurance partner and company guidelines.
• Maintain and execute a timely schedule before, during, and after completion of repairs.
• Communicate supplements to customers and insurance companies on the same business day as written.
• Ensure customers’ cars are kept clean and tidy to improve customer happiness.
• Consult with management regarding new procedures and equipment in the industry.

Skills

Customer service

Communication

Teamwork

Math skills

Software skills

Education

High school diploma or equivalent

Tools

Electronic diagnostic equipment

Job description

Dahl Automotive in Rochester, MN is seeking an experienced Body Shop Estimator to join our long-standing team. You will work with customers and insurance partners to develop repair plans and prepare accurate estimates for post-collision repairs.

Role emphasizes customer service, clear communication, and timeliness to coordinate schedules and supplements. A strong collaborative mindset and ability to learn new procedures are essential.