Collision Estimator: Detail‑Driven, Customer‑Focused

Fergus Falls; Fergus Falls (MN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discount

Health insurance

Health savings account

Paid time off

Job summary

Fergus Falls Auto Group is seeking an experienced Body Shop Estimator to join our collision center team. You will serve as the primary contact for customers and insurers, writing accurate estimates and managing DRP relationships from drop-off to delivery.

The ideal candidate is detail-oriented, customer-focused, and proficient with CCC One or Audatex estimating software, with a valid driver’s license and DRP experience.

Qualifications

• 2+ years of experience as an auto body estimator, preferably at a dealership or DRP shop.
• Proficiency with CCC One or Audatex estimating software is required.
• Familiarity with DRP programs and insurance repair processes.
• Strong customer service and communication skills.
• Excellent documentation of damage and repair requirements.
• Valid driver’s license with a clean driving record.

Responsibilities

• Write accurate and thorough collision repair estimates using CCC One.
• Greet customers, assess vehicle damage, and clearly explain the repair process and timeline.
• Communicate with insurance adjusters and manage DRP relationships.
• Process supplements and ensure proper authorization before additional work is performed.
• Coordinate with the production team to track repair progress and communicate status to customers.
• Review completed repairs to ensure estimates were fulfilled to quality standards.
• Maintain accurate records of estimates, approvals, and communications.
• Monitor KPIs including cycle time, customer satisfaction, and gross profit.
• Stay current on OEM repair procedures, parts pricing, and industry trends.
• Work with accounting staff to finalize closed ROs and WIP.

Skills

Customer service

Communication

Attention to detail

Problem solving

Education

I-CAR certification

Tools

CCC One

Audatex

Job description

Fergus Falls Auto Group is seeking an experienced Body Shop Estimator to join our collision center team. You will serve as the primary contact for customers and insurers, writing accurate estimates and managing DRP relationships from drop-off to delivery.

The ideal candidate is detail-oriented, customer-focused, and proficient with CCC One or Audatex estimating software, with a valid driver’s license and DRP experience.