Collision Estimator & Customer Experience Lead

Boyd Group Services; Cicero (IL); On-site; USD 52,000 - 64,000; Full time

Job summary

Gerber Collision & Glass in Cicero, IL is seeking an Estimator to deliver an exceptional customer experience by preparing accurate vehicle damage appraisals, coordinating repairs, and communicating with customers and insurers throughout the repair process.

The Estimator will document damage, specify needed repairs and parts, participate in team production walks, and help the shop hit KPIs while maintaining WOW operating standards and high safety and quality expectations.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)

Job description

Gerber Collision & Glass in Cicero, IL is seeking an Estimator to deliver an exceptional customer experience by preparing accurate vehicle damage appraisals, coordinating repairs, and communicating with customers and insurers throughout the repair process.

The Estimator will document damage, specify needed repairs and parts, participate in team production walks, and help the shop hit KPIs while maintaining WOW operating standards and high safety and quality expectations.